Refund policy

RETURNS AND EXCHANGES

Returns within 30 days on pieces held in stock, unworn with tags. Made-to-order pieces are produced for you and are exchangeable for size within 14 days. Faulty pieces are always made right, at our cost.

HOW TO PROCEED WITH A RETURN?

Here’s how it works:

  1. Contact us via info@antarainternational.com with your order number to inform us of your request and ask for the returns address.
  2. Pieces held in stock can be returned within 30 days from the day you received your order. Made-to-order pieces can be exchanged for size within 14 days from the day you received your order. Send us your return receipt along with a valid tracking.
  3. Once your return is received and inspected we will send you an email to notify you that we have received your returned item and on the approval or rejection of your refund. If you are approved, your refund will be credited to the original form of payment used to make the purchase. In the case your method of payment is mixed using a gift certificate and other, you will receive the gift certificate back and the balance via your other payment method.

ADDITIONAL INFORMATION 

  • Item(s) must be new, in original packaging with all tags, unworn and unwashed.
  • Original shipping fees are non-refundable on change-of-mind returns.
  • For change-of-mind returns and size exchanges, you are responsible for return shipping charges. We are not responsible for lost or stolen return packages - please send using a tracked shipping method. If you wish to exchange an item, the buyer will be responsible for both shipping fees, to ship the item back to us and to re-ship the new item. We will then invoice you the shipping fees via email to proceed with the re-shipment of your new item.
  • Faulty pieces are always made right, at our cost, including return shipping.

EXCHANGES

The same policy as in RETURNS will apply. We will then send you a gift card worth the amount of the item(s) you returned, so you can place another order. For more information, please contact our customer service

Nothing in this policy limits your rights under the Australian Consumer Law.